FOXTROT PRIVACY AND PERSONAL INFORMATION POLICY
This Privacy Policy ("Policy") describes how Foxtrot (Pty) Ltd (Reg. No. 2022/410649/07) ("we," "us," or "our") collects, uses, and discloses personal information when you use our Software-as-a-Service (SaaS) platform and related services (collectively, the "Service").
1. Information We Collect
1.1 Personal Information We may collect personal information from you when you voluntarily provide it to us or when you use our Service. The types of personal information we may collect include, but are not limited to:
• Contact information (such as name, email address, and phone number)
• Account information (such as username and password)
• Payment information (such as credit card details)
• Communication preferences
1.2 Usage Data We may automatically collect certain information when you access and use our Service. This information may include:
• IP address
• Device information (such as device type, operating system, and browser type)
• Usage data (such as the pages or features of our Service that you visit or use, the time and date of your visits, and the links you click on)
2. Use of Information
We may use the information we collect for the following purposes:
• To provide and maintain our Service
• To process and fulfill your requests, including orders and payments
• To personalize and improve our Service, including tailoring it to your needs and preferences
• To communicate with you, respond to your inquiries, and provide customer support
• To send you administrative information, such as updates, security alerts, and service-related announcements
• To send you marketing and promotional communications, subject to your preferences
• To analyze and monitor the usage of our Service and gather statistical information
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers We may share personal information with third-party service providers that help us operate, manage, and improve our Service. These service providers are authorized to process personal information only as necessary to provide services to us and are bound by confidentiality obligations.
3.2 Compliance with Laws and Legal Requests We may disclose personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also share personal information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies or terms of service, or to protect the rights, property, or safety of our users or others.
3.3 Business Transfers If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, personal information may be transferred as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal information, as well as any choices you may have regarding your personal information.
4. Data Security
We take reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Your Choices
You have the following choices regarding your personal information:
• You can review, update, or delete your personal information by accessing your account settings or contacting us directly.
• You can unsubscribe from receiving marketing communications by following the instructions in the communication or contacting us.
6. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.
7. Changes to this Policy
We may update this Policy from time to time. The updated version will be indicated by an updated "